SAP Knowledge Base Article - Public

2718745 - 'Account ABC Has Been Assigned to Marketing Lead'

Symptom

The error message 'Account ABC has been assigned to marketing lead' is triggered on saving new Lead in the Sales Campaign work center.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Leads view.
  3. Select the New button.
  4. Do not select the Use Existing Account checkbox.
  5. Enter a value for the Lead Name and Company.
  6. Select the Save button.
  7. The error message 'Account ABC has been assigned to marketing lead' is triggered.

Cause

There is a Workflow Rule in place to trigger the action Derive Territories for the Accounts BO.

dtt.jpg

As per Workflow Rule, the system is trying to assign a Territory to an inactive Account on Lead creation. Right now, this is not supported.

Resolution

You can either delete the Workflow Rule or add the condition to trigger this action only for active Accounts.

Keywords

KBA , leads , inactive account , sales campaign , 'account has been assigned to market , LOD-CRM-LM , Lead Management , Problem

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions