SAP Knowledge Base Article - Public

2718736 - Error Message "Please Shorten The Text. The Entered Text is Too Long" in Survey Question

Symptom

User get error message Please shorten the text. The entered text is too long in a visit under survey questions.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the visits work center.
  2. Choose the view Visits.
  3. Find XYZ (XYZ represent Visit ID).
  4. Open the Visit.
  5. Choose the Surveys tab.
  6. Choose the Survey DEF (DEF represent Survey).
  7. Open the Survey.
  8. Enter long text in the free text survey question.
  9. System pops error "Please shorten the text. The entered text is too long".

Cause

The system throws error message when entered lengthy notes in the questions because there is limit of 3020 characters in the text anything beyond that an error is raised.

Resolution

It is an existing system behavior and with 1902 release this restriction in characters will be removed.

Keywords

Visits, survey Questions, Survey , KBA , visits, survey questions, survey , LOD-LE-SUR-EXE , Survey execution = runtime , Problem

Product

SAP Cloud for Customer 1811