SAP Knowledge Base Article - Public

2718498 - Supervisor ID changed on inactive users after merge.

Symptom

After merging users supervisor into a new ID, it is observed that even for inactive users, the supervisor ID is changed to the new one.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Merge supervisor user into a new ID (Users > Tools > Merge Users)

Cause

This is an expected behavior.

This aims, for example, to keep the information and history of users related to the previous ID (before the merge) is still accessible through the reports without the need of including both IDs in the filter.

See Also

2096262 - How to merge users in the LMS

Keywords

LMS, SAP, SUPRVISOR MERGE, USERS, ID, MERGE, , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions