SAP Knowledge Base Article - Public

2718387 - "Trusted identity providers cannot be retrieved" error shown in Security tab in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

The following "Trusted identity providers cannot be retrieved" error occurs in the bottom of the Security tab when changing the login authentication method from SAP Cloud Identity Platform (Default) to a SAML Single Sign-On (SSO) Provider in SAP Analytics Cloud (SAC):

  • "Subaccount setup failed with 500 status" error occurs when saving the SAML SSO configuration or clicking "Verify Your Account".

Environment

  • SAP Analytics Cloud 2018.19.4

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. Navigate to Menu - System - Administration - Security
  3. Change the authentiation method to Custom SAML SSO
  4. Complete the configuration as per the guide - https://help.sap.com/doc/00f68c2e08b941f081002fd3691d86a7/release/en-US/3651184dad944aa2b361ad029a7a8cae.html
  5. Click Verify Your Account

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0