SAP Knowledge Base Article - Public

2718333 - Print CV/Talent Card pop up is displayed behind browser window in Internet Explorer

Symptom

When you a Print CV/Talent Card the pop up window is displayed behind browser window in Internet Explorer

Environment

SuccessFactors Employee Profile

Reproducing the Issue

Step 1: Login to the instance using Internet Explorer

Step 2: Go to people profile

Step 3: Use the print CV as pdf or talent card as pdf function

Cause

Window.focus() works in most of popular browsers but it does not work in IE8-IE11 when it has some add-ons or with the IE popup blocker.

Resolution

This is a current limitation with Internet Explorer.

There is a workaround that can be applied in some cases, however it will not work in all cases. The workaround is as follows:

1. Disable the popup blocker add-ons.
2. Set SF website to Trust Website Zone.

If you wish to void of this issue completely, it is recommended to change your browser to Chrome which is always pops up in front.

Keywords

Internet Exploror, Pop-up, Print PDF, Print Talent Card, Browser Issue , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors HCM Core 1802 ; SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors HCM Core 1808 ; SAP SuccessFactors HCM Core 1811 ; SUCCESSFACTORS BIZX CORE 1902 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508