SAP Knowledge Base Article - Public

2718287 - How to edit the Agency User Forgot Password email notification template

Symptom

You cannot find a recruiting email trigger for the Agency password reset email in Admin Centre

Environment

SAP SuccessFactors Recruiting Management

Cause

There is no specific email trigger or email template that you can edit. However, the email body can edited using the Manage Languages tool in Admin Centre

Resolution

  1. Admin Centre - Manage Languages
  2. Download the default labels for whichever language you wish to edit
  3. Find the correct message key - RECRUITING_AGENCY_ACCESS_PASSWORD_EMAIL_BODY
  4. Edit the value and save
  5. Upload the custom labels into the system

See Also

2576546 - Working with Manage Language Feature

Keywords

E-mail, Reset Password, Agency Portal, Set Up Agency Access, 3-tier Language Pack , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions