SAP Knowledge Base Article - Public

2717971 - Unable to view the Payload SAP ESD data in Business Communication Monitor

Symptom

You are trying to view the Payload for a  Message Document Inbound delivery Notification DEF (DEF refers to Inbound Delivery Notification id) but system is showing blank screen.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Third Party Logistics Work Center.
  2. Navigate to Business Communication Monitoring under Common Tasks.
  3. Search for Document ID DEF
  4. Select the ID and Select  tab Show Payload under this sub-tab SAP ESD.

You observe blank screen, Content of the IDN is not displayed.

Cause

The messages that are received by the system which are approximately older than a month will not be visible in the system.

Resolution

As  the documents have already been created in the system with the information received from the messages , System is designed to not  to display the content of old messages
to avoid any performance related issues.

Keywords

Unable to view the  Payload SAP ESD data in Business Communication Monitor,Content of the business document payload is msising , KBA , payload is not visible , content of document is empty , payload -> sap esd is empty , AP-ODP-OD , Outbound Delivery , Problem

Product

SAP Business ByDesign all versions