SAP Knowledge Base Article - Public

2717733 - VLE Event Attendance Status assignment profile "JOB_TIMEOUT" error

Symptom

The Assignment Profile for VLE Event Attendance Status is timing out. When reviewing the errors, the following can be identified:

com.plateausystems.elms.util.helper.ElmsUncheckedException: Failed to update VLE Event Attendance Status
at com.plateausystems.elms.framework.jobscheduling.impl.ElmsRecurringJobServiceImpl.processVLSAttendanceData(ElmsRecurringJobServiceImpl.java:651)
at sun.reflect.GeneratedMethodAccessor2791.invoke(Unknown Source)

..

Caused by: java.lang.reflect.UndeclaredThrowableException

..

Caused by: java.lang.InterruptedException

..

JOB_TIMEOUT: Job was running for longer than {3600} seconds

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Navigate to System Admin > Automatic Processes > VLS Attendance Processing
  2. Depending on the current situation, The Last Execution Result may say 'Timeout'
  3. Clicking on 'View Errors' will list the error message and the time when it was generated

Cause

The VLS server which you are using may have been decommissioned or be unavailable to connect with.

Resolution

The timeout error is most likely due to the fact that the VLS platform which is being used has been decommissioned. You will need to work with your VLS provider to ensure that this is the case. If so, then the old VLS configuration in LMS will need to be deleted in order for the VLS Attendance Processing assignment profile to run successfully again.

If the VLS platform has not been decommissioned then you will still need to work with your provider to understand why LMS cannot connect to retrieve the VLS data.

The error which is been generated is not a LMS error to resolve. The source of the error generated is due to an issue with the VLS platform/provider.

Keywords

VLE Event Attendance, assignment profile. JOB_TIMEOUT, Job was running for longer than, Failed to update VLE Event Attendance Status, Unknown Source, Caused by, UndeclaredThrowableException, InterruptedException , KBA , LOD-SF-LMS-AMP , Automatic Processes , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions