SAP Knowledge Base Article - Public

2717592 - Account Search With Email Address


Account Basic search with Email address is not working.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to the customers work center.
  2. Choose the view Accounts.
  3. Enter the email address into search bar.
  4. Choose the button Enter.
  5. Observe that there are No results fetched.


The system does not find any results when searched with email address is because the email address is not supported as search parameter for basic search but this work fine with the advanced search.


It is an existing system behavior and With 1902 release the basic search with email address of an account is supported.


Account, Basic search, Account email Address. , KBA , account, basic search, account email add , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins 1811