SAP Knowledge Base Article - Public

2717592 - Account Search With Email Address

Symptom

Account Basic search with Email address is not working.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the customers work center.
  2. Choose the view Accounts.
  3. Enter the email address example@example.com into search bar.
  4. Choose the button Enter.
  5. Observe that there are No results fetched.

Cause

The system does not find any results when searched with email address is because the email address is not supported as search parameter for basic search but this work fine with the advanced search.

Resolution

It is an existing system behavior and With 1902 release the basic search with email address of an account is supported.

Keywords

Account, Basic search, Account email Address. , KBA , account, basic search, account email add , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer 1811