SAP Knowledge Base Article - Public

2717129 - Personal information block keep loading

Symptom

Customer is facing an issue when accessing the Live profile personal information block on People Profile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Employee profile - People Profile.

Reproducing the Issue

  1. Go to People Profile page 
  2. Check the Personal information block 
  3. Block keeps loading
    Capture12.PNG

Cause

Possible cause could be an incorrect configuration on the EmployeeProfileBlockContent

Resolution

  1. Go to Configure Object Definition 
  2. Select EmployeeProfileBlockContent object 
    Capture13.PNG
  3. Change the security to "No" (take Action-Make correction).By default the permission should never be enabled. 
    Capture14.PNG

Keywords

KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Suite 1802 ; SAP SuccessFactors HCM Suite 1805 ; SAP SuccessFactors HCM Suite 1808 ; SAP SuccessFactors HCM Suite 1811 ; SUCCESSFACTORS BIZX SUITE 1902