SAP Knowledge Base Article - Public

2716739 - Create a Lead With the Checkbox Create Individual Customer Always Enabled

Symptom

You are trying to create a Lead with the checkbox "Create Individual Customer" always marked, however, you are not able to do it.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Click on Leads.
  3. Click on New
  4. Result: you are not able to create a rule via KUT or PDI in order to make the field Create Indiv.Customer always checked.

Resolution

This is current system behavior. The system does not support this feature in the current release.

There is already an idea submitted for this feature and it is under product management acknowledge. Please use the following link to vote:

https://influence.sap.com/sap/ino/#/idea/210872.

See Also

Create Individual Customer ; Leads ; Checkbox

Keywords

KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer all versions