SAP Knowledge Base Article - Public

2716477 - Clarification on "Unknown response status: Error occurred"

Symptom

The following error "Unknown response status: Error occurred"could be caused by different reasons.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Employee profile - People Profile

Platform - User management

Reproducing the Issue

Go to People Profile page and edit the Live Profile Personal Information block. Following error occured
errorPers.PNG

Resolution

Possible reasons are listed below:

  1. Sensitive fields are set as editable (login method, username)

    Some fields should only be maintained under Manage Users option. For EC customers, there is an open enhancement to have Manage Users option available

    https://help.sap.com/viewer/f775e49022204867a916fc625faa1c94/1811/en-US/bb9c475d4edc4243a6eb375028070433.html

    2686245 - Edit of System Fields Through Employee Profile UI

  2. Data issue

    Some of the fields details are configured incorrect or User information is not valid. To verify and correct it please export the Employee or personal information csv files – see documentation below

    2559712 - Error occurred in Personal Information on People Profile

  3. Incorrect configuration

    Some of the fields need to respect specific configuration (example: Gender cannot be linked to Picklist) Please see more details under article below

    2267907 - Employee Import/Export file: supported standard-elements fields

  4. HRIS Sync configuration

    When Employee Central is enabled specific information are synced from EC to EP and therefore cannot be directly modified on the personal information live profile block. See for reference

    2393491 - Error on Personal Information page for all user while editing/saving any change

    More about the hardcoded mappings

    2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings

  5. Manager cycle detected

    2344769 - Manage Users: Manager cycle detected. Please try again

We currently have an open enhancement to improve clarity of notification – Please reach out to your account management team or via our community for further details.

Keywords

KBA , LOD-SF-EP , Employee Profile , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite 1802 ; SAP SuccessFactors HCM Suite 1808 ; SAP SuccessFactors HCM Suite 1811 ; SUCCESSFACTORS BIZX SUITE 1902