SAP Knowledge Base Article - Public

2716141 - Succession Talent Card - Matrix Grid HTML Hyperlinks not working

Symptom

When you navigate to Succession Org Chart v12 Talent Card, Matrix Grid section shows the HTML script rather than the expected hyperlink as previously working in Matrix Grid v11.

Environment

  • SuccessFactors Succession Management
  • Succession Org Chart V12
  • Succession Matrix Grid Reports v11

Reproducing the Issue

Go to Succession > Succession Org Chart > Select an incumbent > Open Talent Card > Matrix Grid Section (Performance & Potential or Objective Competency.

Talent card html tag issue.png

Cause

Matrix Grid v11 supports this (hyperlinks) however the Succession Org Chart V12 Talent Card does not.

Resolution

This usually happens when the environment is still using v11 of Matrix Grid report and migrated to Succession Org Chart v12 and displays matrix grid data in Talent Cards.

In Matrix Grid Report v12, instead of hyperlinks per cell, they created a hyperlink button at the top right instead.

Talent card html tag issue2.png

This is configurable through Admin Center > Succession > Matrix Grid Reports: Performance-Potential. Sample configuration is shown below.

Talent card html tag issue3.png

Reference Help Guide supporting document link.

See Also

 2222862 - Configure Succession Org Chart Talent Card

Keywords

succession org chart v12 talent card matrix grid hyperlinks , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , Problem

Product

SAP SuccessFactors HCM Core all versions