When you navigate to Succession Org Chart v12 Talent Card, Matrix Grid section shows the HTML script rather than the expected hyperlink as previously working in Matrix Grid v11.
- SuccessFactors Succession Management
- Succession Org Chart V12
- Succession Matrix Grid Reports v11
Reproducing the Issue
Go to Succession > Succession Org Chart > Select an incumbent > Open Talent Card > Matrix Grid Section (Performance & Potential or Objective Competency.
Matrix Grid v11 supports this (hyperlinks) however the Succession Org Chart V12 Talent Card does not.
This usually happens when the environment is still using v11 of Matrix Grid report and migrated to Succession Org Chart v12 and displays matrix grid data in Talent Cards.
In Matrix Grid Report v12, instead of hyperlinks per cell, they created a hyperlink button at the top right instead.
This is configurable through Admin Center > Succession > Matrix Grid Reports: Performance-Potential. Sample configuration is shown below.
Reference Help Guide supporting document link.
succession org chart v12 talent card matrix grid hyperlinks , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , Problem