SAP Knowledge Base Article - Public

2716090 - Unable to Change the Allow Create and Allow Update Check Boxes in E-Mail Integration

Symptom

You are an Key User/Admin User and you want to change the check-boxes Allow Create and Allow Update under the User Settings of the E-Mail Integration work center, but they are read-only to you.

Environment

  • SAP Cloud for Customer Enterprise Edition.

Reproducing the Issue

  1. Go to the E-Mail Integration work center, in the User Settings tab.
  2. Under Sync Settings, click on Detailed Settings.
  3. Click on the Customize button from the Default Profile Template.
  4. Click on Add-In Settings.
  5. Go to the Settings tab of some objects such as Contact, Account, Individual Account, etc.
  6. See the Allow Create and Allow Update check-boxes are grayed out.

Cause

The check-boxes are read only in the User Settings because the User Settings work center view is meant for end-users.

Resolution

To change the check-boxes, Admin users should use the Groupware Settings work center view, which is meant for key-users/admins.

Keywords

E-Mail Integration, User Settings, Default Profile Template, Add-In Settings, Allow Create, Allow Update , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer all versions