SAP Knowledge Base Article - Public

2715633 - Org Chart - Subordinated users counter not considering indirect reports - Mobile app

Symptom

When accessing Org Chart in SuccessFactors Web, in the bottom of user photo is displayed a counter of reports, including the indirect reports. When accessing the Org Chart in SuccessFactors mobile app, the counter just consider the direct reports.

Environment

SAP SuccessFactors Platform / BizX

SAP SuccessFactors Mobile

Reproducing the Issue

  1. Login to SuccessFactors in the Web
  2. Go to Org Chart and search for some user
  3. Note that in the bottom of the profile a counter of subordinated users is displayed, showing the number of direct reports and the total number of direct and indirect reports
  4. Access the mobile app and search for the same user
  5. Note that the counter only display the number of direct reports, not the total considering the indirect

Resolution

This is an expected behavior of the mobile app. The counter will only show the number of direct reports.

Keywords

Mobile, Org Chart, Direct, Indirect, Subordinated , KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core all versions