SAP Knowledge Base Article - Public

2714584 - Application error occurs when approving benefit claim workflow with fingerprint=8b51d9725a9a55a44e57902d796689712f6f6358

Symptom

An application error occurs when approving a benefit claim workflow and it happens for everyone (approvers).

Environment

SuccessFactors Employee Central: Global Benefits

Cause

 The Currency field in Benefits is blank.

Resolution

Select a value in the field of the benefit in Benefits Admin Overview > Select Benfit from the first drop down > Select the particular benefit from second drop down > Take Action > Make Correction > Select a value in Currency field > Save the change. The issue may continue for existing workflows, hence reject/withdraw existing workflows and trigger new workflows.

Keywords

 8b51d9725a9a55a44e57902d796689712f6f6358, NullPointerException, Currency, getCurrency, Claim, Workflow, Trigger , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions