SAP Knowledge Base Article - Public

2714532 - Photos are missing on employee profile after upgrade to People Profile 3 - Employee Profile

Symptom

Photos are not showing in the profile section after upgrading to People Profile 3

Environment

SuccessFactors Employee Profile

Reproducing the Issue

1. Upgrade instance to People Profile 3
2. Go to Employee Profile

3. Photos are missing in the Profile Page

Cause

The XML code for profile photo was not carried over to People Profile 3

Resolution

Raise an incident with SuccessFactors Cloud Product Support so they can add this to the data model standard elements:

<standard-element id="photo" max-length="255" required="false" matrix-filter="false">
  <label>Photo</label>
</standard-element>

See Also

2484665 - Header fields are missing in people profile

Keywords

Missing People Profile Photos, Hidden People Profile Photos , KBA , LOD-SF-EP-PP3 , People Profile , Problem

Product

SAP SuccessFactors HCM Core 1808