SAP Knowledge Base Article - Public

2714327 - Obsolete Service Levels cannot be deleted

Symptom

Obsolete Service Levels cannot be deleted.

Environment

SAP Cloud for Customer / Service

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Click the Service Levels hyperlink, under the SLA Setup section.
  4. Select an obsolete service level from the results list.

You can see that the Delete button is grayed out.

Resolution

This is the expected system behavior.

As soon as a service level is set to status Obsolete it cannot be deleted anymore.

Only service levels with status In Preparation can be deleted.

Keywords

Service Levels, Obsolete, Delete. , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem

Product

SAP Cloud for Customer all versions