Obsolete Service Levels cannot be deleted.
SAP Cloud for Customer / Service
Reproducing the Issue
- Go to the Administrator work center.
- Select the Service and Social view.
- Click the Service Levels hyperlink, under the SLA Setup section.
- Select an obsolete service level from the results list.
You can see that the Delete button is grayed out.
This is the expected system behavior.
As soon as a service level is set to status Obsolete it cannot be deleted anymore.
Only service levels with status In Preparation can be deleted.
Service Levels, Obsolete, Delete. , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem