SAP Knowledge Base Article - Public

2714151 - Error Message When Trying to Approve a Ticket: 'Action APPROVE not possible; action is disabled'

Symptom

When trying to approve a Ticket, the following error message is displayed:

'Action APPROVE not possible; action is disabled'

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to the Service work center.

Select the Tickets view.

Open Ticket ABC (ABC represents the Ticket ID).

Select the Approval facet.

Select the Approve button.

The following error message is displayed:

'Action APPROVE not possible; action is disabled'

Cause

The approval status of the Ticket on Header Level is not In Approval.

Tickets can only be approved, when this approval status is shown.

Resolution

In order to start the approval process, you need to submit the Ticket for Approval, which will change the Approval status to In Approval.

Keywords

Approve Action disabled Ticket error approval process , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer all versions