SAP Knowledge Base Article - Public

2713831 - Silverlight is no Longer Available in Cloud for Customer

Symptom

You can no longer access the Silverlight client from HTML5.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the HTML5.
  2. Select the Adapt button.
  3. The Launch Silverlight button is not visible.

Cause

The Silverlight client has been discontinued since the 1808 upgrade.

Resolution

This is the expected system behaviour.

Keywords

KBA , silverlight , client , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions