SAP Knowledge Base Article - Public

2713795 - Dependents Global Info Field mapping is not working for candidates being hired from ONB or RCM in MPH


 Dependents Global Info Field mapping is not working when correctly mapping Onboarding (ONB) or Recruiting (RCM) fields to EC and trying to hire candidates in Manage Pending Hires tool.


  • SAP SuccessFactors HCM Suite
  • Employee Central
  • EC Integration with Onboarding or Recruiting.

Reproducing the Issue

  1. Setup RCM or ONB mapping and map global info fields for dependents.
  2. Create and get a candidate ready for hire within ONB/RCM so they will appear in MPH (Note to make sure you send over correct values for the blobal info fields for the dependents).
  3. Go into MPH and select the candidate to hire and finish the hire process.
  4. Look up the hired employee and note how none of the dependent global info date was saved.


This was deemed to be a defect in the product


  • This issue will be fixed in 1811 release
  • Dependents Global info will now be retained as per the data provided by the candidate during hiring in MPH
  • Note that this fix was also already included in a patch on top of 1808 (1808p4).


Global info, mapping, dependents, JIRA ECT-102418 , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors HCM Core all versions