SAP Knowledge Base Article - Public

2713745 - Application error when loading Admin Center in SuccessFactors - BizX

Symptom

When loading Admin Center, the following application error appears on the screen:

errorId=7045eb7f-d023-4a7f-93a1-00206f7197c2, fingerprint=72387584b341645635921c965631bdef80dbc313, timestamp=2018-10-30T20:06:45.584-0400, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=7045eb7f-d023-4a7f-93a1-00206f7197c2, timestamp=2018-10-30T20:06:45.584-0400, and the version information from the current screen) if the issue keeps occurring., server=80pc4bcf69t, versionInfo=Release%3A%20b1808.20181018064633%0A%20%20%20%20Server%3A%2080pc4bcf69t%0A%20%20%20%20Timestamp%3A%202018-10-30T20%3A06%3A43.934-0400

Environment

SAP SuccessFactors Platform/BizX

Reproducing the Issue

  1. Click on your name over the top right
  2. Select Admin Center option

Cause

UpgradeCenter depends on MDF, it must be enabled while enabling upgrade center.

Resolution

You need to have "Enable generic objects" setting enabled on provisioning. Please log an incident reffering to this article.

Keywords

application, error, admin, access, mdf , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions