SAP Knowledge Base Article - Public

2713713 - Primary Quote Hyperlink in Opportunity shows " - "

Symptom

Opportunity ABC (ABC represents the ID of the Opportunity) has a Sales Quote DEF (DEF stands as ID of the Sales Quote) defined as primary quote; however, on opportunity header the Primary Quote hyperlink shows only an" - " instead of relevant information.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Sales work center.
  2. Open the Opportunities view.
  3. Open Opportunity ABC.

You notice that the Primary Quote hyperlink does not show any information of the Sales Quote; you can only see the character " - ". This hyperlink works, however.

Cause

The Sales Quote DEF has a description maintained.

If there is no description, the Primary Quote hyperlink will show the Sales Quote ID. Otherwise (there is a description) the hyperlink will show " - " instead.

Resolution

If you need a different behavior in the hyperlink you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Primary Quote ; Opportunity ; Blank ; - ; Sales Quote , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer all versions