SAP Knowledge Base Article - Public

2713637 - Connection between Analysis for Office and SAP Analytics Cloud (SAC) can't be established

Symptom

  • Loading data from SAP Analytics Cloud (SAC) does not work when trying to integrate SAC with SAP Analysis for Microsoft Office (AO).
  • After setting up a connection and providing logon credentials, SAP Analytics Cloud appears prompting/warning that IE is not a supported browser and the logon screen does not disappear.
  • When closing this window manually, the following error is observed in AO: Error during logon (CANCELED_BY_USER).
  • Problem is related to SAC systems running on non-SAP datacenters (CF).

Environment

  • SAP Analytics Cloud 2018
  • SAP Analysis for Microsoft Office

Reproducing the Issue

  1. Create a connection in SAP Analysis for Microsoft Office according to the official user's guide.
  2. When you load the connection, provide SAC user credentials.
  3. Logon window does not close automatically but warns that a not supported browser is being used.

Cause

This issue is currently under investigation by Development.

Resolution

Please upgrade to the latest version of SAP Analysis for Office 2.7 Service Pack 2. See 2609982 - Analysis Office 2.7: Release Note for SP 02

This issue is also currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, IE, supported, browser, AO, analysis, office ,excel , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0