SAP Knowledge Base Article - Public

2713637 - Connection between Analysis for Office and SAP Analytics Cloud (SAC) can't be established


  • Loading data from SAP Analytics Cloud (SAC) does not work when trying to integrate SAC with SAP Analysis for Microsoft Office (AO).
  • After setting up a connection and providing logon credentials, SAP Analytics Cloud appears prompting/warning that IE is not a supported browser and the logon screen does not disappear.
  • When closing this window manually, the following error is observed in AO: Error during logon (CANCELED_BY_USER).
  • Problem is related to SAC systems running on non-SAP datacenters (CF).


  • SAP Analytics Cloud 2018
  • SAP Analysis for Microsoft Office

Reproducing the Issue

  1. Create a connection in SAP Analysis for Microsoft Office according to the official user's guide.
  2. When you load the connection, provide SAC user credentials.
  3. Logon window does not close automatically but warns that a not supported browser is being used.


This issue is currently under investigation by Development.


Please upgrade to the latest version of SAP Analysis for Office 2.7 Service Pack 2. See 2609982 - Analysis Office 2.7: Release Note for SP 02

This issue is also currently under investigation by Development.

See Also

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SAP Analytics Cloud 1.0