SAP Knowledge Base Article - Public

2713387 - You Want to Default The Prospect Field When Creating an Account Via Outlook

Symptom

You want to set the Prospect Indicator field set as true by default when creating an Account via Outlook.

Environment

SAP Cloud for Customer

Outlook Add in

Reproducing the Issue

  1. Log into Microsoft Outlook Add in.
  2. Select the Add Email button.
  3. Select Add Reference.
  4. Select Account from the dropdown list.
  5. Click Create to create a new Account in C4C with this data.
  6. Here you will see the Prospect indicator checkbox.

Cause

Our development colleagues confirm that this is currently not supported.

Resolution

This is a new feature request. Please post your requirement on the Customer Influence site: https://influence.sap.com/SAPCloudforCustomer

Keywords

KBA , default , true , outlook , prospect , account , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811 ; SAP HYBRIS C4C CORE 1808 ; SAP HYBRIS C4C CORE 1811