SAP Knowledge Base Article - Public

2713268 - Department and Function Fields Value Do Not Copy From Contact in Associate Account And Contact Screen in Lead

Symptom

When you associate a lead with an existing account and contact, when it is selected the Department and the Function value of the contact are not automatically copy in associate account and contact screen.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view
  3. Open Lead id XYZ (XYZ represents lead id)
  4. Click on Action
  5. Select Associate Account and Contact
  6. Select a similar account and contact from the duplicate results

When you select the account from the duplicate results, some of the information is copied but not the department and function values of the contact.

Cause

This is a limitation during the Associate/convert account and contact a lead, department and function information are not updated from contact.

Resolution

SAP will provide the correction in future with 1902 release to copy value of department and function from contact.

Keywords

Department and Function value, Not Copy, Lead, Associate Account and Contact, Duplicate result , KBA , department and function , lead , associate account and contact , duplicate , similar , results , LOD-CRM-LM , Lead Management , LOD-CRM-ACC , Account , Bug Filed

Product

SAP Cloud for Customer 1811