SAP Knowledge Base Article - Public

2713181 - My Name Recording Not Saving - Employee Profile


  •  Customer wants to record his/her name's pronunciation but it's not saving.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SuccessFactors People Profile

Reproducing the Issue

  • In the People Profile Header, click Actions > My Name.
  • Install the necessary JAVA applet.
  • Attempt to record.


  • JAVA version is not up-to-date.
  • Microphone not working.
  • Stopping the recording while the status bar is still running.


  • Make sure the latest JAVA version is installed.
  • Make the microphone is working.
  • When recording, wait for the status bar to complete before clicking Save.

My Name.png


KBA , LOD-SF-EP-PP3 , People Profile , Problem


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