SAP Knowledge Base Article - Public

2712834 - The Add Button is Disabled in The Sales Team Tab of The Opportunity TI

Symptom

The Add button is disabled within the Sales Team and Involved Parties tab of the Opportunity TI.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Open the Opportunity ABC (ABC represents the Opportunity ID).
  4. Go to the Sales Team tab.
  5. The Add button is greyed out.

Cause

The Opportunity has the Approval Status In Approval. It is the expected behaviour that the Opportunity is Read-only while status is In Approval.

Resolution

You can either withdraw the Opportunity from Approval or wait until the Opportuinity has been Approved. Once this is done, the Add button will be enabled.

Keywords

KBA , opportunities , sales team , add , involved parties , disabled , greyed out , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions