SAP Knowledge Base Article - Public

2712718 - Error Occurs when Create Lead: Please enter a contact for the party with role Account

Symptom

When create a new lead, the error "Please enter a contact for the party with role Account" occurs upon saving.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Leads view.
  3. Click on New button to create a new lead.
  4. Fill in the mandatory fields.
  5. Click Save.  Then the error occurs.

Cause

In Business Configuration > Leads activity, customer has set the "Contact of Account" field as Forbid Manual Change, which means Not allow mamual changes of contact relevant in the lead.

Resolution

  1. Go to Business Configuration.
  2. Go to Overview view.
  3. Search for the activity Leads and open it.
  4. open the Maintain Involved Parties link.
  5. Here, for "Contact of Account" party, uncheck "Forbid Manual Change"

Keywords

Lead, Contact, Account , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer all versions