SAP Knowledge Base Article - Public

2712606 - Homepage Filter Navigates To Different Query

Symptom

You have set a filter on the Homepage but when a user clicks the link, the system navigates to a different query in the system.

Example: The Homepage filter Tickets: My Tickets navigates to the Tickets view, but shows the default query All Tickets.

Environment

SAP Cloud for Customer

Reproducing the Issue

The below is an example, using Tickets: My Tickets. The issue can occur for other Homepage Filters/ Queries, too.

Prerequisite: a Homepage filter, in our scenario Tickets: My Tickets is enabled for your user.

  1. Open the Homepage.
  2. Click on the Tickets: My Tickets tile.

Result: the system navigates to the default filter set for the Ticket view.

Cause

You do not have the My Tickets query active (visible) in your system. [If your system allows for it, you might have disabled the query via Personalization].

Resolution

Enable the visibility of the My Tickets query in the Master Layout and for every user/ business role who should access the home page tile/ filter by making it visible in the TI.

For our example:

  1. As Administrator login to the system.
  2. Go to the Service work centre.
  3. Go to the Tickets view.
  4. Click Adapt > Edit Master Layout.
  5. Click Advanced search.
  6. Click the Organize Queries button.
  7. Set the check for the My Tickets query to visible.
  8. Save and leave Adaptation Mode.
  9. The user needs to refresh the system (reload).

Keywords

Query, My Tickets, Tickets: My Tickets; Home; Home Page; Homepage; Startseite; Kachel; Anzeige, , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer all versions