SAP Knowledge Base Article - Public

2712402 - System Exception When Clicking Add Row On Territory Management Rules

Symptom

When trying to add a new row in the Territory Management Rules you receive a dump/ system exception/ error message: '500 SAP Internal Server Error' which forces you to close the screen. You cannot edit the Territory Rules manually.

Environment

SAP Cloud for Customer

Reproducing the Issue

You have two options to navigate to the Territory Rules:

  1. Go to the Sales work centre.
  2. Go to the Realignment Runs view.
  3. Click the Maintain Territory Rules link.

OR

  1. Go to the Administrator work centre.
  2. Go to the Overview view.
  3. Navigate to the Sales and Campaign Settings facet.
  4. In the Work Distribution section, click the Define Rules for Territory Realignment link.

Now

  1. Click Add Row.
  2. System exception occurs, error message: '500 SAP Internal Server Error' appears.

Cause

The total number of rules in your system is over 10000, so when you try to update the rules by clicking Add row the system will trigger an exception (dump), as the UI does not support working with a data set this large.

Resolution

Please update the rules using the excel upload/download function.

Use the navigation steps as above (1-3 / 1-4). In the Rules view, use the Upload/ Download button.

See Also

SAP Help Portal

  • Maintain Territory Realignment Rules
  • Define Territory Realignment Rules

Related KBA Article: 2617406 - Not all the Rules Defined in Sales and Campaign Settings will be Displayed in the List

Keywords

Maintain Territory Rules; Define Rules for Territory Realignment; Territory Management Rules; Dump, Exception; error message; Add; Insert; row, Territory; 500 SAP Internal Server Error; , KBA , illegal sort order , itab_illegal_sort_order , LOD-CRM-TM , Territory Management , Problem

Product

SAP Cloud for Customer all versions