SAP Knowledge Base Article - Public

2712143 - Fields Showing Code Values Instead of Description

Symptom

When working on the system you notices that some fields are showing code values plus descriptions. You would like them to show only the descriptions.

Environment

SAP Cloud for Customer

Reproducing the Issue

To examplify it, we will use the Status field of the Ticket.

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open the Ticket ID XYZ (XYZ represents the Ticket ID).
  4. See that the Status field has value equal to 01 - Open.

Cause

After the 1811 upgrade, Cloud for Customer offers the option of showing code values as well as descriptions.

Resolution

If you would like to have only descriptions shown, you can change it via Adaptation Mode.

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open the Ticket ID XYZ (XYZ represents the Ticket ID).
  4. See that the Status field has value equal to 1 - Open.
  5. Click on Adapt and then on Edit Master Layout.
  6. Hover over the Status field and click on the Tool Icon for Change Properties.
  7. On the Display option, select Value Only.
  8. Click on Apply.
  9. Click on Adapt and then End Layout Changes. 

See Also

Code Values ; Fields ; Adapt ; KUT

Keywords

KBA , AP-RC-UIF-RT , UI Framework Runtime , How To

Product

SAP Cloud for Customer all versions