SAP Knowledge Base Article - Public

2712107 - Top 3 causes of Rewards and Recognition error “Saving award failed for 1 User(s)” - Spot Awards

Symptom

The award you created does not submit and throws an error: “Saving award failed for 1 User(s)”.

Environment

SuccessFactors Rewards and Recognition – Spot Awards

Reproducing the Issue

  1. Recognize and reward someone
  2. Choose Award Category and Award Level
  3. Award Amount (this is skipped if your Program is set to not have a Budget)
  4. Add a message to the recipient(s)
  5. Upon clicking ‘Submit’ error will appear “Saving award failed for 1 User(s)”

Cause

  1. You do not have all the required permissions.
  2. There are object fields that are NOT set to ‘Active’ or ‘Editable’ for Spot Award object (Admin Center > Configure Object Definition > Object Definition > Spot Award).
  3. Your Program is set to have a Budget, but you have not yet imported a complete Guideline OR the other way around – you have imported a Guideline with amount, but your Program is set to not have a Budget.

Resolution

  1. Grant all required permissions. You may review our guide here for the permissions https://help.sap.com/viewer/70b6f618048540f0847db586847bc14d/latest/en-US/26e535e07d7a4abe867495f103088a5c.html
  2. Check the object fields of the Spot Award object (Admin Center > Configure Object Definition > Object Definition > Spot Award) make sure that the following field’s Status is ‘Active’ and Visibility is set to ‘Editable’.

Object Fields.png

To change click, Take Action > Make Correction > Details of the selected field > do the changes > Done > scroll to the bottom of the page > click Save.

  3. If your Program is set to have a Budget, you must need to make sure that you import your complete Guideline. This is because you are awarding a monetary award. And, if your Program is set to not have a Budget, you must need to make sure that the guideline is imported but there is only one line and amount is 0.

Keywords

Saving award failed, reward, spot awards , KBA , LOD-SF-RNR-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors HCM Core all versions