This document aims to explain how to activate the Ticket Auto Refresh feature in SAP Cloud for Customer.
SAP Cloud for Customer
This feature must be activated manually in the Service and Social view of the Administrator work center.
To activate the feature, please follow the below steps:
- Go to the Administrator work center.
- Select the Service and Social view.
- Click on Ticket Configuration.
- Check the box Ticket Auto Refresh.
- Save the changes.
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