SAP Knowledge Base Article - Public

2712072 - How to Activate the Feature Ticket Auto Refresh

Symptom

This document aims to explain how to activate the Ticket Auto Refresh feature in SAP Cloud for Customer.

Environment

SAP Cloud for Customer / Service

Cause

This feature must be activated manually in the Service and Social view of the Administrator work center.

Resolution

To activate the feature, please follow the below steps:

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Click on Ticket Configuration.
  4. Check the box Ticket Auto Refresh.
  5. Save the changes.

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The refresh frequency of the Ticket Auto Refresh is fixed from standard at 2 minutes and there is currently no possibility to change it.

Keywords

Ticket; Auto; Refresh; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions