SAP Knowledge Base Article - Public

2712072 - How to Activate the Feature Ticket Auto Refresh


This document aims to explain how to activate the Ticket Auto Refresh feature in SAP Cloud for Customer.


SAP Cloud for Customer / Service


This feature must be activated manually in the Service and Social view of the Administrator work center.


To activate the feature, please follow the below steps:

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Click on Ticket Configuration.
  4. Check the box Ticket Auto Refresh.
  5. Save the changes.


The refresh frequency of the Ticket Auto Refresh is fixed from standard at 2 minutes and there is currently no possibility to change it.


Ticket; Auto; Refresh; , KBA , LOD-CRM-SRP , Service Request Processing , How To


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