SAP Knowledge Base Article - Public

2711309 - Determination of Sales and Service Territories on a Registered Product

Symptom

When creating a Registered Product from an Account, you would like to understand how the Sales Territory and the Service Territory fields are determined.

Environment

SAP Cloud for Customer

Cause

Currently, determination of Registered Product's Territories are based on the Account it belongs to.

  • If the Account does not have a Territory assigned, Sales Territory and Service Territory will be blank.
  • If the Account has only one Territory assigned, this Territory will be copied to the Sales Territory and the Service Territory fields.
  • If the Account has multiple Territories assigned, the first one on the Sales Territories table of the Account.

Resolution

This is the current expected system behavior.

If your scenario requires a finer control of Territory Determination for Registered Products, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

See Also

2574832 - Unable to Update the Fields Service Territory and Sales Territory for Registered Products Using WebService.

To understand how territories are assigned to accounts, please check the Realignment of Accounts and Territories Help Guide.

Keywords

Registered Products ; Territories ; Accounts ; Realignment Runs ; Determination ; , KBA , LOD-LE-IBA-IPO , Installation Point , How To

Product

SAP Cloud for Customer all versions