You are using the report All Tickets with All Interactions and are wondering how to display the related interactions.
SAP Cloud for Customer
Go to the work center Business Analytics, view Design Reports.
- Search for report All Tickets with All Interactions (technical ID SEODSRQINTU01_Q001).
- Open the report and click Go.
- In order to show all the interactions from the ticket, please add the associated characteristics to the report view. So for example, if you want to show the email interactions, please add the characteristic Email to the view.
If you want to show all the social media message interactions, portal interactions or chat interactions, please add the characteristics Social Media Message, Chat or Portal Interaction (Portal Reply from Customer) into the report view.
NOTE: There is also a navigation from the characteristic Email which opens the email activity to view all the email contents. Same navigation is available for characteristic Social Media Message.
If you want to bring the complete interaction text into the report, this is not possible yet.
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