SAP Knowledge Base Article - Public

2710604 - Instance Synchronization | MDF & Foundation Object Artifacts are Disabled / Grayed out

Symptom

Post Q4 preview release, MDF & Foundation Object Artifacts are Disabled / Unable to Syncrhonize MDF & Foundation Object Artifacts to production instance.

Environment

Successfactors BizX

Reproducing the Issue

Log into Instance > Admin Center > Instance Synchronization > choose the target instance (Production) > Below MDF & Foundation objects will be grayed out.

The disabled artifacts for a higher to lower release (Preview to Prod) are :

  • Homepage Tile Configurations
  • Homepage Tile Group
  • Workflow groups
  • MDF Object definition
  • MDF Data
  • FO Objects
    • Dynamic Role
    • Event Reason
    • Frequency
    • Geo Zone
    • Location
    • Location Group
    • Pay Component
    • Pay Component Group
    • Pay Grade
    • Pay Range
    • Position Dynamic Role
    • Workflow 

The disabled artifacts for a Lower to Higher release (Prod to Preview) are :

  • Homepage Tile Configurations
  • Homepage Tile Group
  • Workflow groups
  • MDF Data
  • FO Objects
    • Dynamic Role
    • Event Reason
    • Frequency
    • Geo Zone
    • Location
    • Location Group
    • Pay Component
    • Pay Component Group
    • Pay Grade
    • Pay Range
    • Position Dynamic Role
    • Workflow

Cause

This is an expected behavior. Post Q4 preview release, few artifacts are disabled for syncing across release (from source: Q4 2018 Release) to target : Q3 2018 Release)). This is due to code compatibility issues.

Resolution

As a workaround admins can use Export & Import options to synchronize the artifacts. The Instance syncrhonization tool can be used post Q4 2018 production release.

Keywords

KBA , LOD-SF-PLT-SYN , Instance Synch , Problem

Product

SAP SuccessFactors HCM Core 1811