When using the Server-Side Outlook integration and sometimes we want to change the Owner and/or Organiser for an Appointment via the side-panel.
MS Outlook configured with Server Side Integration
Reproducing the Issue
Create an Appointment via the Server Side Outlook Side pane.
- Fill the details and click Save.
- Now, click on Details.
- Click on Edit button for either Owner and/or Organizer to change the values.
- Save the changes.
- The values in the Owner and/or Organizer gets reverted to the original values.
Change of organizer/owners for appointments is not supported in server-side integration.
For synchronized meetings, Organizer cannot be updated on Exchange\Outlook. Thus attempt to update it in C4C will result in duplicate meeting created for new Organizer.
Modification of Organizer/Owner will be removed from Add-in by 1902 release and the fields will be made Read-only.
Server Side Integration, Owner , Organizer, Appointment, Sync , KBA , edit owner , organizer , appointment , owner , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To