SAP Knowledge Base Article - Public

2710074 - There is no more Facebook or LinkedIn Icons for the candidates in the Dashboard - Recruiting Marketing

Symptom

There is no Facebook or LinkedIn Icons in the dashboard for any candidate.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SuccessFactors Recruiting Marketing (RMK) Dashboard

Reproducing the Issue

1. Go to the RMK Dashboard
2. Create a search that will results with many candidates
3. Notice that you don't see any candidate with the LinkedIn and Facebook icon.

Not like this screenshot where we can find 4 of them:
Dashboard.PNG

Cause

With the Candidate Account Simplification (CAS), the candidate's information is stored directly in RCM and just a few data are synchronized back to RMK, like the first name, last name or e-mail, but not the information about their LinkedIn and Facebook account.

Resolution

It is a normal behavior if you are set up with Candidate Account Simplification (CAS).
If you changed your setup for the candidates from SSO to CAS, the candidates that applied before this change might still appear with these icons, but the new ones using the Candidate Account Simplification won't.

See Also

2692743 - Candidate Account Simplification (CAS) - Recruiting Management / Recruiting Marketing

Keywords

Recruiting Marketing, Dashboard, Candidate, LinkedIn, Facebook, icon , KBA , LOD-SF-RMK-REP , Reporting Data & Dashboards , Problem

Product

SAP SuccessFactors Recruiting all versions