SAP Knowledge Base Article - Public

2710034 - How to Close an E-Verify Activity in Onboarding or DHS

Symptom

  • An E-Verify Activity has been closed in Onboarding, and you need to close it on the DHS side
  • An E-Verify Activity has been closed on the DHS side and you need to close it In Onboarding

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Resolution

Activity closed in DHS, but Open in Onboarding

  1. Logon to Onboarding
  2. Search for the candidate by First, and Last Name
  3. Click the E-verify tab
    E-Verify Tab.png
  4. On the activity, Click the View At Glance Button
    View at Glance.png
  5. E-Verify Case Details will display
    E-Verify Case Details.png
  6. Click Refresh Data from E-Verify Service to pull information from DHS
    Pull Data From DHS.png
  7. Check "Current State Code" For the status of the activity in DHS
    Status of the Case.png

  8. In this Example the activity is closed in DHS and Still Open In Onboarding
  9. To Close the activity in Onboarding, Click "Close Activity" confirm, and you will be redirected to the work queue

    Close Case.png
  10. Double check status of activity in the workqueue
    New Case Status.png
  11. You can check the Audit Trail to see if the user requested the activity to be close, and what was the choice

    Audit Trail.png

  12. In case the user did not request an activity close the "Requested to close activity and selected" No

Activity closed in Onboarding, but Open in DHS

  1. Repeat step 1 to 7 above

    Open Status.png

  2. In this example the activity is Open in DHS, and closed In Onboarding
  3. To close the activity in DHS Click "Resolve Case" you will be redirect to "Secondary Verification Panel"

    Resolve Case.png
  4. You will be asked a question "Is the employee currently employed with this company"

    Is the employee currently employed with this company.png
  5. Chose the appropriate response, and click "Request Closure Options"
  6. If you Selected "Yes" you will be prompt to choose the reason

    Reason of Closure.png
  7. Click "Submit Resolve Case"
    Submit Resolve Case.png

  8. You will be redirected back to the E-Verify Case Details
  9. "Current State Code" will be CRCV (Closed), and all buttons will be grayed out

    New Status.png
  10. Click Finish, and a new E-Verify activity will be triggered for the candidate.

Keywords

E-Verify, DHS, Duplicate Case, Resolve Case, Incorrect Data, , KBA , LOD-SF-OBD-EVF , e-Verify , How To

Product

SAP SuccessFactors Onboarding 1811 ; SAP SuccessFactors Onboarding all versions