SAP Knowledge Base Article - Public

2709929 - Web service message error related to the web service interface CustomerQuoteProcessingQueryCustomerQuoteIn

Symptom

You are receiving error messages in Web Service Message Monitoring work center related to the web service interface CustomerQuoteProcessingQueryCustomerQuoteIn.

 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Web Service Message Monitoring work center.
  2. Use advanced search to filter for service interface CustomerQuoteProcessingQueryCustomerQuoteIn.
  3. Highlight one error message and check under Details which business user caused the error messages.

Cause

The affected business user does not have the Sales Quote workcenter view assigned and the Outlook add-in scenario is enabled in the Outlook add-in settings.

Resolution

  1. Open the Outlook add-in settings.
  2. Navigate to the Side Pane Options tab.
  3. Disable all settings for Sales Quote which are enabled.

Keywords

webservice message, CustomerQuoteProcessingQueryCustomerQuoteIn, sales quote, outlook add-in , KBA , AP-RC-WSM , Web Service Message Monitoring View , Problem

Product

SAP Cloud for Customer all versions