SAP Knowledge Base Article - Public

2709864 - The standard report Account Responsibility Data only shows the Account Team

Symptom

You are using the report Account Responsibility Data (technical ID BPCSRSPB_Q0001) and are wondering if the result shown is correct.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. Select the view Design Reports.
  3. Search for the report Account Responsibility Data (technical ID BPCSRSPB_Q0001) and open it.
  4. Enter an Employee and click Go to run the report.
  5. The accounts shown are not what you expected to see as a report result. You compared it to the Customers view and here you can see more accounts when you search with the same employee.

Cause

The data source behind the report Account Responsibility Data does not show the Territory Team. It only shows the accounts where the employee is maintained under the Account Team. This is the expected system behavior.

The query in the work center Accounts, view Customer works differently. Here the parameter searches for Account Team plus Territory Team when you search with a specific employee. More details are available here.

Resolution

The following standard data sources can be used to build a customized report to show the territory team:

  • Territory Team (technical ID CODTERRITORYTEAMMEMEBERS)
  • Territory Account Mapping (technical ID CODTERRITORYACCOUNT)

Keywords

account team, territory team, account, employee responsible , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-LE-BP-ANA , Business Partner Analytics , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811 ; SAP HYBRIS C4C ADDINS 1902