SAP Knowledge Base Article - Public

2709232 - Document Routing Notification Not Triggered

Symptom

Document Routing Notification is not sent after the Form was routed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Performance Management

Reproducing the Issue

1. Create a route that would have more than one step in Modify Stage that would be an Employee step.

Route map steps.png

2. Launch form which relates to created route map.

3. Via Form Route Tool, route the form from Employee step to the other step that would also be an Employees step.

Steps.png

Results: Form is routed successfully. Employee did not receive Document Routing Notification.

Cause

Both steps are Employee steps. At 1st step the from is already in the Employees document inbox. If the form is routed to the 3rd step, form remains in the Employees in box, as the 3rd step is also Employees step. Therefore, Document Routing Notification is not triggered for an Employee as the form was already in Employees inbox.

Route.png

Resolution

This is an expected behaviour as per System Design.

Keywords

Document Routing Notification, Form Routing Notification, Email Notification, Not Triggering, Performance Management, Document Notification, Form Notification , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors HCM Core 1808