SAP Knowledge Base Article - Public

2709051 - The Field Top-Level Account Is Not Editable

Symptom

You are trying to change or maintain an account in the field Top-Level Account for the account ABC (ABC represents the Account ID), but this is field is not editable (grayed out).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open the account ABC.
  4. Click in the Edit button.
  5. You will see that you are not able to edit the information of the field Top-Level Account.

Cause

The field Top-Level Account is not editable because this field is type="link" field and not a type="Input field".

During a new Account creation, the field Parent Account will be the Top-Level Account which will be displayed. The Account Hierarchy will be displayed only when you have a Parent Account added/mapped during the account creation.

Resolution

To change the field Top-Level Account, you can update/edit the Parent Account field to see the Top-Level Account to reflect the same.

Keywords

Top-Level Account, Account, Account Hierarchy , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer all versions