SAP Knowledge Base Article - Public

2708967 - How to configure the system to ignore special characters when performing a user search?

Symptom

It is desired to know how to configure the system to ignore special characters when performing a user search. E.g.: the user name has such characters like "Ø", "ł", "й", "д".

Environment

SAP SuccessFactors Learning Management System (LMS)

Resolution

Currently, there is not an option within the system to have the special characters ignored during the user search. The special characters should be present within the user name to match the search.

It would be possible to submit an enhancement request to have this functionality considered within future development cycles – you can do this on our Customer Influence portal at https://influence.sap.com/sap/ino/#/campaign/87.

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products

2281598 - How to search for user names with special characters by typing

2283764 - Updating Special Characters via Connector

2264015 - Email addresses which contain special characters

2585549 - Site ID with special characters causes errors

Keywords

special, character, configuration, ignore, user, search , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions