SAP Knowledge Base Article - Public

2708921 - "Unknown e-mail address" when Trying to Invite Someone to Join to a Jam Group

Symptom

When you try to invite someone to some Jam group, the system shows an error "Unknown e-mail address".

Environment

SAP Jam

Reproducing the Issue

  1. Access to Jam
  2. Go to Jam Group
  3. Click on Invite Button
  4. Try to invite someone
  5. "Unknown e-mail address" message will appear

Resolution

This happens when you try to invite an external user in a non-external SAP Jam group.

This is an expected behavior as external users cannot be invited to a non-external Jam groups.

See Also

2082981 - Creating Groups on Jam

Keywords

Jam, group, invite, external user "Unknown e-mail address" when Trying to Invite Someone to Join to a Jam Group , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-GRP , JAM/ Group issue , Problem

Product

SAP Jam Collaboration all versions