SAP Knowledge Base Article - Public

2708467 - Error Message: Account Determination is Missing for Item Type Internal Service Provision

Symptom

You try to post the Sales Orders from unposted source documents, but the system gives the following error message:

Account determination is missing for item type Internal Service Provision. Specify account determination in chart of accounts Global Chart of Accounts and account determination profile <PQR>. Column Path Costs->Service->Debits for Internal Services, Item Type Internal Service Provision.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the General Ledger work center.
  2. Go to the Closing Cockpit view.
  3. Select the Closing-Relevant Tasks subview.
  4. You can find there is a task that has the subject Account determination is missing for item type Internal Service Provision.
  5. Select the task and you can see the following description: Account determination is missing for item type Internal Service Provision. Specify account determination in chart of accounts Global Chart of Accounts and account determination profile <PQR>. Column Path Costs->Service->Debits for Internal Services, Item Type Internal Service Provision (PQR respresents the account determination profile id).

(Or)

  1. Go to General Ledger work center.
  2. Go to the Closing Cockpit view.
  3. Go to Source Documents sub-view.
  4. Search for your Source Document ID, in this case the Source Document is Sales Order.
  5. Choose View Business Transaction, you can see the same error message: Account determination is missing for item type Internal Service Provision.

 

Cause

The reason is that you have not maintained the Account Determination Group for Services. You can view Account Determination Group for particular service by following the below steps:

  1. Go to the Cost and revenue work center.
  2. Go to the Service view.
  3. Search for the Service ID:123(123 represents the service id).
  4. Click on Edit tab.
  5. Click on View all button.
  6. Navigate to Valuation tab.
  7. You can view the Account Determination Group XYZ (XYZ represent the account determination group)

Resolution

You need to maintain Account Determination Group for Services by following below steps:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select the project and open activity list.
  4. Open the activity Charts of Accounts, Financial Reporting Structures, Account Determination.
  5. Click on View button.
  6. Under Account Determination section select Costs.
  7. Select your Account Determination Profile.
  8. Go to the Service tab.
  9. Click on Add Row button.
  10. Maintain the G/L accounts for Account Determination Group for Service XYZ (XYZ represent the account determination group).
  11. Click on Save and Close.

Now you are able to post the Unposted Source Document:

  1. Go to General Ledger work center.
  2. Go to the Closing Cockpit view.
  3. Go to Source Documents subview.
  4. Search for your Source Document ID, in this case the source document is Sales Order
  5. Select the ID and click on Actions -> Post Business Transaction.

Keywords

Account determination; services; Internal service provision; account determination group , KBA , services , account determination group , unposted source documents , internal service provision , SRD-FIN-GL , General Ledger , Problem

Product

SAP Business ByDesign all versions