SAP Knowledge Base Article - Public

2707069 - Program wont delete from User Learning Plan

Symptom

Cannot remove the program from the Users learning plan, run the User Needs Management tool, it says successful but the program remains

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

Create a Program, add it to a user and remove the program via the User Needs Management tool

Check the users learning plan and the program is still there although it was stated that it was removed successfully

Cause

There is Special Characters in the title that is preventing the program from being removed

Resolution

Remove the special Characters from the title of the program, perhaps even down to one word and then remove the program from the learning plan

Keywords

Program removed successfully, User Needs Management, Program not removing, , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-PRO , LMS Programs , Problem

Product

SAP SuccessFactors Learning all versions