SAP Knowledge Base Article - Public

2706502 - Import Tool: The record could not be added because the system failed to import it - LMS

Symptom

When importing data using the Import Data Tool, it fails and gives the error:

The record could not be added because the system failed to import it. Please import again the records that failed.

Environment

SAP Successfactors Learning Management System

Reproducing the Issue

1. Go to System Admin >> Tools >> Import Data

2. Upload a template to import data into LMS

3. Import fails with the error message (see Symptom)

Cause

The data in the template is corrupted.

Resolution

1. Try to re-download a template (depending on the type of data you're importing)

2. When you copy/paste your data into the template, make sure that there is no "text formatting" / make sure the format you're using is the required one. You can check the required format by hovering your mouse over the column name in the template.

3. You can also try to input data into the template by simply typing the data (if it's not a huge amount of data). This way, we are sure that the text is not formatted in any "special" way.

Keywords

LMS, Learning, Management, System, Import, Tool, Import Tool, Import Data, Data, Template, The record could not be added because the system failed to import it, Error, Fail, cannot import, fail import, import failed , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811