SAP Knowledge Base Article - Public

2706296 - Error - Quantity unit code XYZ must be equal to item quantity measure unit

Symptom

Quantity unit code XYZ must be equal to item quantity measure unit .

XYZ represents an example Unit Code.

Environment

SAP Hybris Cloud For Customer

SAP Hybris Cloud For Customer Integration with SAP ERP

SAP Hybris Cloud For Customer Integration with SAP S4H

Reproducing the Issue

  1. Login to Cloud for Customer.
  2. Go to Administrator workcenter.
  3. Open General Settings view.
  4. Click on Webservice Message Monitoring view.
  5. Find and select relevant failed inbound CustomerOrderReplicationIn message.
  6. See the error log.

Cause

The quantity unit code sent from external system for one of the items , via the payload is different from the base unit code of the material in C4C.

Resolution

The quantity unit code must be sent correctly from the external system in accordance with the material data in C4C.

Keywords

Quantity unit code error , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , Problem

Product

SAP Cloud for Customer all versions